By admin at Jul 8th, 2009 in Articles
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Multifamily Property Management – Customer Service – It’s not just important, It’s the difference.
Is your customer service program up to snuff? In today’s fast paced, high tech world you have to make sure your apartments can compete, and not just with the guy down the road.
Take a typical tenant, let’s call him Joe. Joe has [...]
By admin at Jul 8th, 2009 in Articles
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Multifamily Property Management –
Customer Service – It’s not just important, It’s the difference.
By Jesse Holland, president, Sunrise Management & Consulting
Is your customer service program up to snuff? In today’s fast paced, high tech world you have to make sure your apartments can compete, and not just with the property down the road.
Let’s look at a [...]
We are all susceptible to employee theft
In real estate management we deal with huge sums of money, handled in many locations by both front office and support staff. This presents seemingly countless opportunities for fraud and employee theft.
The best way to avoid fraud, according to Joseph Hanlon, CPA with Teal Becker & Chiaramonte in Albany, [...]
By admin at Jul 8th, 2009 in Articles
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We have all heard the expression “employees are your biggest asset”. These “assets” are the basis of a company’s success, and as such, business gurus advise companies to “treat them well” and “groom them for success”. For this reason, many employers today are investing substantial resources in employee benefit packages and employee-training programs.
Employee training programs [...]
By admin at Jul 8th, 2009 in Articles
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Most people feel that property management is easy. How tough could it be to collect the rent, pay the bills and fix the toilets. But that is like saying driving a car is easy, just turn the key and step on the gas. What’s so hard.
Today, the property management aspect may be one of the [...]
It’s the wireless revolution (wireless fidelity, or WiFi, lets users connect to the Internet at high speeds without cables) and everyone’s getting behind this high-tech phenomenon. But, we’re not just talking laptops and PDA’s anymore. “Wi-Fi compatible” is starting to become a common description in more product specifications – like appliances, cell phones, printers, and [...]
Renters: Beware of new twists on an old scam
Combine a bad economy, a glut of abandoned homes and people in need of cheap housing and you’ve got rich ground for con artists posing as landlords and targeting renters.
The scam is as old as desire itself: sell a “super” product at a “low price,” then make [...]
